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- strategy (insurance, health, investments, finances);
- sustainable development (sales, employees, social responsibility, natural environment and ethics).
The above-mentioned areas were additionally supplemented with related GRI indicators, within each selected issue.
In the CHAPTER
GRI
- 102-7 Scale of the reporting organization
- 103-2 Approach to management and its elements
- 103-3 Evaluation of the approach to management
- 201-1 Direct economic value generated and distributed
- 102-13 Membership in associations and organizations
- 102-40 List of stakeholder groups engaged by the reporting organization
- 102-42 Basis for identification and selection of stakeholders engaged by the organization
- 102-43 Approach do engaging stakeholders, including the frequency of engagement by stakeholder type and group
- 102-44 Key issues and concerns raised by stakeholders and the organization’s response, also by reporting them
In the CHAPTER
GRI
- 102-8 Data pertaining to employees and other persons working for the organization
- 103-2 Approach to management and its elements
- 103-3 Evaluation of the approach to management
- 404-1 Average number of hours of training per year per employee
- 404-2 Managerial skill development and continuing education programs supporting continuity of employment of employees and facilitating the retirement process
- 404-3 Percentage of employees subject to regular assessments of work quality and professional development reviews, by gender and employment category
- G4-FS16 Initiatives to enhance financial literacy by type of beneficiary
In the CHAPTER
In the CHAPTER
GRI
- 103-3 Evaluation of the approach to management
- 307-1 Cash value of penalties and total number of non-financial sanctions for non-compliance with the law and/or regulations on environmental protection
- 301-1 Raw materials/materials used by weight and volume
- 302-1 Energy consumption by the organization, taking into account the types of raw materials
- 302-4 Reduction of consumption of energy
In the CHAPTER
GRI
- 102-9 Description of the supply chain
- 102-11 Explanation of whether and how the precautionary principle is addressed by the organization
- 102-15 Description of key impacts, opportunities and risks
- 102-16 Organization’s values, code of ethics, principles and norms of behavior
- 102-17 Internal and external mechanisms making it possible to obtain advice regarding the behaviors in ethical and legal issues and issues associated with the organization’s integrity
- 103-2 Approach to management and its elements
- 103-3 Evaluation of the approach to management
- 102-5 Organization’s form of ownership and legal form
- 102-18 Organization’s supervisory structure along with the commissions that report to the highest supervisory body
- 205-1 Actions assessed in terms of threats associated with corruption
- 205-2 Communication and training on anti-corruption policies and procedures in the organization
- 206-1 Legal steps taken against the organization for cases of violating the principles of free competition and monopolistic practices
- 405-1 Composition of supervisory bodies and employees broken down into employee groups by gender, age and other diversity factors
- 406-1 Total number of discrimination cases and corrective measures taken in this regard
- 419-1 Non-compliance with the law and socio- economic regulations
In the CHAPTER
GRI
- 103-2 Approach to management and its elements
- G4-FS13 Access points to sparsely populated areas that are less economically developed
- G4-FS14 Initiatives undertaken to improve access to financial services for disfavored persons
- G4-FS15 Policies for the fair design and sale of financial products and services
- 417-1 Internal requirements concerning the labeling of products and services and information regarding them
- 417-2 Incidents of non-compliance with regulations and voluntary codes concerning the labeling of products and services and information regarding them
- 417-3 Incidents of non-compliance with regulations and voluntary codes concerning marketing communications
Read more:
- Client at the center of attention
- Innovations
- Responsible sales
- Insurance
- Banking and strategic partnerships
- Working conditions
- Employee development
- Knowledge sharing
- Enhancing safety
- Health
- Improvement of living conditions in local communities
- Our impact on the natural environment
- Practical challenges in managing direct impact
- Products and adaptation to climate change
Business model
Employee
CSR
Environment
- Ethical foundations of business operations
- Preventing corruption and conflict of interests
- Diversity and respecting human rights
- Whistleblowing system
- Transaction security
- Risk management, taking into account non-financial risk
- Risk appetite
- PZU Group’s risk profile
- Reinsurance operations
- Polish and Baltic States insurance sector compared to Europe
- Regulations pertaining to the insurance market and the financial markets in Poland
- Non-life insurance (PZU, LINK4 and TUW PZUW)
- Life insurance (PZU Życie)
- International operations
- Contribution made by the market segments to the consolidated result
Risk and ethics
Market
Business
Financial results
Read more:
- Client at the center of attention
- Employee development
- Health
- Cultural patronage
- Practical challenges in managing direct impact
- Ethical foundations of business operations
- Diversity and respecting human rights
- Whistleblowing system
- Transaction security
- Risk appetite
- PZU Group’s risk profile
- Risk vulnerability
- Capital management
Business model
Employee
CSR
Environment
Risk and ethics
Read more:
- New approach to sales
- Working conditions
- Employee development
- Diversity and respecting human rights
Business model
Employee
Risk and ethics
Read more:
- Client at the center of attention
- Medical services (Health)
- Working conditions
- Enhancing safety
- Health
Business model
Employee
CSR
- Our impact on the natural environment
- Practical challenges in managing direct impact
- Diversity and respecting human rights
- Medical services (Health)
Environment
Risk and ethics
Business
Responsibility - “we attempt to curtail the adverse ecological repercussions of our business by implementing “green” initiatives, engaging employees in activities to protect the environment and utilizing IT tools to optimize the consumption of materials.”
“What are the key factors of success to curtail the adverse impact on the natural environment in the PZU Group? ”
“The direct environmental impact of the PZU Group is driven mainly by the use of properties by the Group, including, among others, maintenance of more than 600 outlets, use of nearly 340 thousand square meters of space in buildings and consumption of resources in offices by more than 12.5 thousand employees in PZU SA and PZU Życie alone. At present, the PZU Group is implementing its own environmental standard defining the key assumptions pertaining to its governance approach to environmental issues. Subsequently, we aim to finetune our strategic approach to indirect environmental impact and improve the system for monitoring our consumption of utilities.”
Our direct environmental footprint:
| Country | Company | Objectives to reduce the consumption of toners and paper by 2020 |
| Poland | PZU and PZU Życie | 50.0%1 |
| Lithuania | AB "LIETUVOS DRAUDIMAS” | 10% |
| Lithuania | UAB “PZU LIETUVA GYVYBES DRAUDIMAS” | 7% |
| Latvia | AAS Balta | 10% |
| Estonia | AB "LIETUVOS DRAUDIMAS" EESTI FILIAAL | 3% |
| Ukraine | PrAT SK PZU UKRAINE/PrAT SK PZU UKRAINE LIFE | 57% |
1 This objective pertains to sales, service and archiving processes. The goal is 4% for the natural environment. for all the processes.
The plan is to reduce the consumption of heat in PZU and PZU Życie by 2% by 2020.
The PZU Group’s responsible approach to business means translating it into a more ecological approach, i.e. one that reduces the adverse impact on nature to the maximum degree. Environmental protection has been elevated to a strategic ranking. The pertinent clauses have been inserted into the PZU Group’s corporate social responsibility strategy for 2018-2020 and the updated PZU Group’s strategy for 2017-2020 entitled “The New PZU – More Than Insurance”.
Implementing suitable procedures and governance systems will allow the PZU Group to meet all the ecological legal and formal requirements. In its activities, however, the company goes beyond the mandatory regulations. The specially appointed Management Board Environmental Protection Plenipotentiary looks after consistency in environmental protection management in the PZU Group.
“Ecology in the PZU Group is not an ephemeral caprice, or a matter of submitting to a fad. It is our duty to take advantage of the natural environment with a sense of awareness. Caring for nature has been recorded once and for all as a civilization value that must go hand in hand with the overall Group’s day-to-day work. We treat the natural environment as one of our stakeholders and we will adere to our duties toward it with full accountability. So, may this ‘fad’ proliferate to a broad extent and become a part of every citizen of the earth in reference to his or her planet.”
The “PZU Group Standard - Green PZU” was enacted in November 2018 as a followup to the Group’s strategic decisions. Even though there were no formal environmental protection policies in place in the other Group companies at the end of 2018, they did in the course of their activities pay attention to minimizing their adverse impact on nature.
Nearly all of the companies in the health area (except for REVIMED and PROELMED) have implemented and been certified under the ISO 9001:2015 Quality Management System. In addition, Polmedic and Artimed have implemented and been certified under the ISO Management System: PN-ISO/IEC 27001: 2014; and Polmedic has ISO Management System 14001: 2015 and OSH Management System OHSAS 18001:2007. PZU and PZU Życie introduced internal regulations related to real estate management.
PZU and PZU Życie were fully compliant in 2018 with the prevailing environmental protection regulations. The same is true in the health area (especially when it comes to managing hazardous medical waste) as in the Pekao Group, Alior Bank Group, international companies and most of the Polish companies.
Minimizing the adverse environmental impact is one of the areas of the Pekao Group’s binding code of conduct and Alior Bank’s code of ethics. In these documents the entities declare they will protect natural resources and prevent pollution. Employees will find information in these documents to encourage them to care for the natural environment.
