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- strategy (insurance, health, investments, finances);
- sustainable development (sales, employees, social responsibility, natural environment and ethics).
The above-mentioned areas were additionally supplemented with related GRI indicators, within each selected issue.
In the CHAPTER
GRI
- 102-7 Scale of the reporting organization
- 103-2 Approach to management and its elements
- 103-3 Evaluation of the approach to management
- 201-1 Direct economic value generated and distributed
- 102-13 Membership in associations and organizations
- 102-40 List of stakeholder groups engaged by the reporting organization
- 102-42 Basis for identification and selection of stakeholders engaged by the organization
- 102-43 Approach do engaging stakeholders, including the frequency of engagement by stakeholder type and group
- 102-44 Key issues and concerns raised by stakeholders and the organization’s response, also by reporting them
In the CHAPTER
GRI
- 102-8 Data pertaining to employees and other persons working for the organization
- 103-2 Approach to management and its elements
- 103-3 Evaluation of the approach to management
- 404-1 Average number of hours of training per year per employee
- 404-2 Managerial skill development and continuing education programs supporting continuity of employment of employees and facilitating the retirement process
- 404-3 Percentage of employees subject to regular assessments of work quality and professional development reviews, by gender and employment category
- G4-FS16 Initiatives to enhance financial literacy by type of beneficiary
In the CHAPTER
In the CHAPTER
GRI
- 103-3 Evaluation of the approach to management
- 307-1 Cash value of penalties and total number of non-financial sanctions for non-compliance with the law and/or regulations on environmental protection
- 301-1 Raw materials/materials used by weight and volume
- 302-1 Energy consumption by the organization, taking into account the types of raw materials
- 302-4 Reduction of consumption of energy
In the CHAPTER
GRI
- 102-9 Description of the supply chain
- 102-11 Explanation of whether and how the precautionary principle is addressed by the organization
- 102-15 Description of key impacts, opportunities and risks
- 102-16 Organization’s values, code of ethics, principles and norms of behavior
- 102-17 Internal and external mechanisms making it possible to obtain advice regarding the behaviors in ethical and legal issues and issues associated with the organization’s integrity
- 103-2 Approach to management and its elements
- 103-3 Evaluation of the approach to management
- 102-5 Organization’s form of ownership and legal form
- 102-18 Organization’s supervisory structure along with the commissions that report to the highest supervisory body
- 205-1 Actions assessed in terms of threats associated with corruption
- 205-2 Communication and training on anti-corruption policies and procedures in the organization
- 206-1 Legal steps taken against the organization for cases of violating the principles of free competition and monopolistic practices
- 405-1 Composition of supervisory bodies and employees broken down into employee groups by gender, age and other diversity factors
- 406-1 Total number of discrimination cases and corrective measures taken in this regard
- 419-1 Non-compliance with the law and socio- economic regulations
In the CHAPTER
GRI
- 103-2 Approach to management and its elements
- G4-FS13 Access points to sparsely populated areas that are less economically developed
- G4-FS14 Initiatives undertaken to improve access to financial services for disfavored persons
- G4-FS15 Policies for the fair design and sale of financial products and services
- 417-1 Internal requirements concerning the labeling of products and services and information regarding them
- 417-2 Incidents of non-compliance with regulations and voluntary codes concerning the labeling of products and services and information regarding them
- 417-3 Incidents of non-compliance with regulations and voluntary codes concerning marketing communications
Read more:
- Client at the center of attention
- Innovations
- Responsible sales
- Insurance
- Banking and strategic partnerships
- Working conditions
- Employee development
- Knowledge sharing
- Enhancing safety
- Health
- Improvement of living conditions in local communities
- Our impact on the natural environment
- Practical challenges in managing direct impact
- Products and adaptation to climate change
Business model
Employee
CSR
Environment
- Ethical foundations of business operations
- Preventing corruption and conflict of interests
- Diversity and respecting human rights
- Whistleblowing system
- Transaction security
- Risk management, taking into account non-financial risk
- Risk appetite
- PZU Group’s risk profile
- Reinsurance operations
- Polish and Baltic States insurance sector compared to Europe
- Regulations pertaining to the insurance market and the financial markets in Poland
- Non-life insurance (PZU, LINK4 and TUW PZUW)
- Life insurance (PZU Życie)
- International operations
- Contribution made by the market segments to the consolidated result
Risk and ethics
Market
Business
Financial results
Read more:
- Client at the center of attention
- Employee development
- Health
- Cultural patronage
- Practical challenges in managing direct impact
- Ethical foundations of business operations
- Diversity and respecting human rights
- Whistleblowing system
- Transaction security
- Risk appetite
- PZU Group’s risk profile
- Risk vulnerability
- Capital management
Business model
Employee
CSR
Environment
Risk and ethics
Read more:
- New approach to sales
- Working conditions
- Employee development
- Diversity and respecting human rights
Business model
Employee
Risk and ethics
Read more:
- Client at the center of attention
- Medical services (Health)
- Working conditions
- Enhancing safety
- Health
Business model
Employee
CSR
- Our impact on the natural environment
- Practical challenges in managing direct impact
- Diversity and respecting human rights
- Medical services (Health)
Environment
Risk and ethics
Business
Knowledge sharing
GRIs
The knowledge and experience of the PZU Group’s employees represent the company’s enormous capital. As we understand how important this is for the society and the economy, PZU rolled out new knowledge sharing standards. Participating in various types of events, conferences and symposiums and activities to benefit business development, science, new technology and financial education makes it possible to convey some of the expert knowledge to employees and the company while showing our care for the common good.
One example of such an approach is the issue of properly estimating risk. This is a key skill in many positions, not only ones that are directly related to the insurance industry. Many outstanding experts related to this area work in PZU. In 2018 the company prepared an offer containing a post-graduate course of study lasting one month and open to all on risk management in a business related to insurance. A new course of study – designed by PZU LAB in collaboration with the School of Business at the Warsaw Technical University – fills the gap on the educational market, while its curriculum addresses competence-related requirements. The program spans interdisciplinary lectures and case studies. Experts who work on a daily basis at the tangential point between business and science, i.e. in institutions and engineering offices will run this program.
All the persons who would like to enlarge their familiarity with insurance and risk management can be participants: brokers, agents, risk managers, students and adepts of the art of insurance. The post-graduate course of study is the main part of the project entitled PZU LAB Academy whose purpose is to advance insurance risk management.
33 students took part in the first edition of this course of study.
CORE CURRICULUM FOR THE POSTGRADUATE COURSE OF STUDY:
- legal conditions of the insurance market in Poland
- underwriting
- reinsurance
- operational and financial risk management
- project and team management
- vehicle fleet management
- mechanisms whereby claim events occur in industry
- building a corporate culture
- natural and IT threats
- innovations in insurance
- understanding organizational culture and business culture
- diagnosing client needs and effective communication
Programs for students
Internships and apprenticeships are also a method of sharing knowledge. They allow students to gain professional experience and get to know the organizational culture of a large organization. The 2018 apprenticeship and internship program in PZU took place in two periods from July (3-month vacation apprenticeships and 6-month internships) and from October (6-month internships). To entice students to take advantage of PZU’s offer, in the spring of 2018 the PZU Group ran an offline recruitment campaign (PZU Group Days and work fairs) and an online campaign (social media activities among others). As a result, on average, 82 submissions were received for each one of the apprenticeship and internship offers, or 46% more than in 2017.
PZU organized Business Open Door Days for students from across Poland in 2018. During the workshop young people faced real business problems and familiarized themselves with the distinct nature of the daily challenges met in the area they have selected. Students had a practical opportunity to put to a test the knowledge gained during their studies.
PZU employees ran 13 student workshops in total in 2018 on various subjects, among others:
- project and process management,
- strategy and innovation,
- IT,
- e-commerce,
- marketing,
- CRM analysis,
- effective communication.
1,367 persons from across Poland submitted an application to attend the workshops, while 162 received an invitation to participate in the Open Business Days event. The substantive level, form, preparation of trainers and topic were evaluated by the participants as being at a high level – the evaluation surveys affirmed that. 94% of the participants would recommend that their acquaintances take part in our project.
A total of 24 PZU Academic Ambassadors and Advisors operated in the largest academic centers in Poland in 2018. This is a group of active people who connect the PZU Group with the student community. During the academic year each one of them organized at least two events with PZU: a fall and spring edition of the PZU Group Days. During these events initiatives addressing students were promoted (chiefly Business Open Door Days and the apprenticeship and internship program). The Ambassadors and Advisors also supported PZU during work fairs and during events organized by the student organizations and universities cooperating with the Group.
PZU experts took part in the work of Commissions, Sub-Commissions, Sections and Working Groups of the Polish Insurance Association. This work focuses on analyzing legislative bills, drafting assumptions and agreeing on market practices, while the purpose of these activities is to devise coherent solutions to protect and improve the conditions for the insurance market to function.
